Error Codes Meaning: Sunseeker Orion X7

Susneeker Orion X7 mowers report error codes whenever they run into some kind of issue. The app typically decodes the error and lets the user know what the error is, but sometimes an obvious solution may be easily missed. Listed below are all the error codes that a Sunseeker Orion X7 mower can report, the meaning of each code and some guidelines on how it can be addressed.

Error Code	Issue	Meaning	Possible Cause	Steps to help address issue
E1	Out of boundary	Out of boundary	Out of boundary	The mower can go out of boundary for multiple reasons such as lack of GPS signal for too long, Uneven terrain at the boundary or poor communication between mower and RTK base station. When the mower spends too much time in an area with loss of RTK signal, it starts relying on the stereo vision to locate itself. The accuracy error keeps increasing the longer the mower works without the RTK signal. This can also happen if the communication between the RTK base station and mower is not reliable (or) if the RTK base station is not seeing the same satellites as the mower. Refer to this article to understand ideal placement of the RTK base station -> https://www.smart-dots.com/blog/blog-3/what-is-epos-rtk-in-robotic-mowers-will-it-work-for-my-yard-31.
E2	Drive Motor Failure	Wheel motor block	1. Blocked by foreign objects 2. Defect Driving Motor 3. Defect PCB	Ensure that the wheel motors are not blocked due to a ditch, mud or a foreign object. Clear the issue and to avoid it from happening again, a stay out zone can be added in case the issue cannot be addressed immediately. If the error is repeated without any visible issue then reach us out at support@smart-dots.com
E3	Cutting Motor Error	Cutting motor block	1. Blocked by foreign objects 2. Grass higher than robot lawnmower application range 3. Defect Motor 4. Defect PCB	Ensure that the Cutting motor is not blocked by an object, has come fully in contact with ground due to a ditch or if the grass is too tall. Clear the issue and to avoid it from happening again, a stay out zone can be added in case the issue cannot be addressed immediately. Avoid mowing very tall grass - Mow the grass manually at a height of 4 inches or less before using the mower.If the error is repeated without any visible issue then reach us out at support@smart-dots.com
E4	Obstacle	Bump Sensor timeout	1. Too many obstacles 2. Magnet missing or weak 3. The floating cover is not fitted 4. Defect Bump Sensor board 5. Defect PCB	Clear obstacles like balls, buckets, etc if they do not need to be on the lawn. Minimize the number of obstacles as much as possible. If there are too many obstacles and cannot be moved (fixed) then create stay out zones around them. Check if the top cover has come loose and put it back in place if the error does not clear. If the issue persists then reach us out at support@smart-dots.com
E5	Mower Lifted	Lifted	1. Lifted 2. Front wheel not fixed 3. Defect PCB	Rescue the mower from any obstacle over which it may have got its bumper hooked. If the error gets cleared, then try to avoid it from happening again by removing the obstacle or creating a stay out zone. If the error persists, check whether the front wheels are secured properly. If everything looks good and the error still persists, reach us out at support@smart-dots.com.
E6	Mower Upside Down	Mower Upside Down	1. Upside down 2. Defect PCB	If the issue is caused by the mower falling into a ditch or area where it is no supposed to go, then address it by adjusting the boundary or adding a stay out zone. If the error persists despite resolving the mower's physical state, then reach us out at support@smart-dots.com.
E7	Too Steep	Angle sensor activated frequently	1. Angle sensor activated frequently 2. Too steep slope 3. Defect PCB	If the mower is mowing an area that is steeper than its rated slope handling, then it can also damage its motors over time. Exclude areas that are not within the rated slope handling limits of the mower. If the error persists even in flat areas, then reach us out at support@smart-dots.com
E8	Fail to dock	Docking error	1. Unclean charging pole and ports 2. Incorrect installation of the charging station 3. Defect charging station PCB	Clean the charging station contacts on the mower and the charging basee using a fine sand paper to remove any oxidization. If the error continues to occur, then re-install the charging station in the app. If everything else fails, then reach us out at support@smart-dots.com
E9	Trapped	Trapped	1. The robot entered a narrow space and couldn't get out 2. Slipping	If the error is triggered in a space that is too tight, it is best to exclude it from the mowing area to avoid repeated errors. This can also be caused if the mower gets wedged between two objects, where displacing the objects may help resolve the issue.
BP	Battery Temp out of Range	Battery Protection	High charging temperature of battery Low charging temperature of battery	To avoid this error, the best option is to park the mower in a covered/ shaded area, without compromising the view of satellites.
E11	No Boundary	No Boundary Signal	1. Defect Boundary signal board 2. Lots of Water on Charging Poles 3. Rusty Charging Poles 4. Defect Charging station PCB	Clean the charging station contacts on the mower and the charging basee using a fine sand paper to remove any oxidization. Place the mower away from sprinklers or downpour during rains, when parked. Ensure the camera is clean. If the issue is persistent then reach us out at support@smart-dots.com
E12	Battery error	Battery error	Over Charging Current Over time of charging Over time of trickle charging Battery defect Battery's communication protocol issue Battery voltage too high or too low	Ensure that you are using the OEM transformer to charge the mower. Try to restart the mower and see if the error is removed. If the error becomes persistent a replacement of the transformer and/or battery may be required - Contact support@smart-dots.com to get help.
E13	Charging current abnormal	Charging current too high or too Low	Defect charger	Check the transformer that charges the mower and ensure that it is not placed in a wet area or in direct sunlight. If the transformer is wet, ensure it is fully dry first, before trying to charge the mower again. If the issue becomes persistent despite the precautions above, then contact us at support@smart-dots.com.
E14	Exceeded Max Area		1. Exceeding the maximum working area for the robot mower	Reduce the mow area per day such that multiple zones are defined and different areas are moed on a different day.
E15	Hub motor error		1. Hub motor abnormal current 2. Hub motor open circuit 3. Hub motor short circuit 4. Steering motor abnormal current 5. Steering motor open circuit 6. Steering motor short circuit	Check to see if the wheel is stuck anywhere and try to avoid it in the future by creating a stay out zone, eliminating the issue in the landscape , adjusting the boundary etc. Let the mower sit for some time before operating it again. If the issue becomes persistent without any external factors, then reach us at support@smart-dots.com
E16	Height motor error		1. Height motor abnormal current 2. Height motor open circuit 3. Height motor short circuit	Inspect to see if any external object is hindering the operation of the cutting assembly during height adjustment. If the error is persistent without any external factors, then reach us out at support@smart-dots.com
EE	System Error	Dealer support needed	Poor contact of the battery board One of the boundary sensor has no signal Display board defect Boundary board defect Multifunctional board abnormality Hardware defect Other errors	Restart the mower to see if the issue gets resolved. Another option to try is to unplug the battery for about 2-3 minutes. If the above steps do not resolve the issue and it becomes persistent then reach us at support@smart-dots.com.
E21	RTK positioning anomaly	RTK signal loss	RTK signal loss	Ensure that the mower has clear view of the sky maximum amount of time. The placement of the RTK base station also becomes important for optimal performance. Refer to this article to learn more --> https://www.smart-dots.com/blog/blog-3/what-is-epos-rtk-in-robotic-mowers-will-it-work-for-my-yard-31
E22	Front camera error	Front facing camera contaminated error	Front facing camera contaminated error	Clean the front facing camera with a soft cloth. It is recommended to clean the camera regularly.
E23	Map error	Map error	Empty Map	Create a new map before operating the mower.
E24	Put mower on charging station			Place the mower on the charging station such that the charging plates are fully in contact with the charging station.